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Help Lines for a Hard Rock Night
A night at Hard Rock Hotel & Casino Ottawa should stay a night out: the train, the shuttle, the floor lights, then home. If it stops feeling that way, the lines below will answer, and some of them pick up at any hour.
By the Night Transfer teamChecked October 3, 2026
Help
ConnexOntario, at any hour
Questions on gambling, mental health or addiction can go to ConnexOntario at 1-866-531-2600. Calls cost nothing and stay confidential, and someone answers 24/7, so the number works on a station platform or at home.
Calling is not the only way in. If you would rather write, text CONNEX to 247247; a chat is also waiting at connexontario.ca. Worried about someone else rather than yourself? That counts too, and the same service will talk it through with you.
Help
In a crisis, 988
If things feel urgent, or you are thinking about suicide, call or text 988. That is the Suicide Crisis Helpline, and it takes calls and texts 24/7. The line works the same at the resort, at a shuttle stop or back at home.
Help
A break from every casino
My PlayBreak, OLG's self-exclusion program, covers the casinos of Ontario. You choose a length: 3 or 6 months, or 1 to 5 years. Hard Rock Ottawa is covered along with every other casino in the province, and a break that has begun cannot be stopped before it runs out.
There are three ways to enrol. Call 1-800-387-0098 for the OLG Support Centre, talk with staff at a casino, or drop in at a PlaySmart Centre. Since a break cannot be cut short, the length is the part worth thinking over.
Help
PlaySmart, by daylight
OLG's responsible-gambling site is PlaySmart (playsmart.ca), and its Virtual PlaySmart Centre picks up at 1-833-888-2306 from 11 am until 7 pm, 7 days a week. Because those hours fall in the daytime, it fits a call before the train, not after the last shuttle. Overnight, ConnexOntario is the line still open.
Help
Setting the night's limits
Each casino game carries a built-in house edge, so in the long run players taken together come out behind. That holds anywhere, not only on Albion Road, so set a spending limit before you leave home.
Pick your run back as well. The last run from the resort to Leitrim Station leaves at 12:00 midnight, and the 10 PM hour has none. After midnight the runs go to Uplands Station at 1:00, 2:00 and 3:00 AM. Knowing that time in advance keeps the night inside its plan.
Questions
Short answers
Will ConnexOntario pick up at 3 AM?
It will, because ConnexOntario runs 24/7 at 1-866-531-2600, free and confidential. If talking feels like too much at that hour, you can text CONNEX to 247247 instead.
How long can a casino break last?
My PlayBreak applies at every Ontario casino, and the term is yours to set: 3 or 6 months for a short break, or between 1 and 5 years. There is no early exit after the term begins, so pick its length carefully.
Does PlaySmart answer the phone at night?
No, its phone hours are daytime only. Calls to 1-833-888-2306 reach the Virtual PlaySmart Centre between 11 am and 7 pm, 7 days a week. Outside those hours, ConnexOntario is the line to call.